Welcome to Sole Allies Holidays and Resorts Pvt. Ltd. ("Sole Allies Holidays," "we," "our," or "us").
At Sole Allies Holidays, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, process, and protect your information when you visit our website, contact our team, purchase a holiday membership, request a hotel reservation, or use any of our travel-related services.
Our objective is to provide you with a secure, transparent, and reliable holiday planning experience while respecting your privacy and handling your information responsibly.
By accessing our website or using our services, you acknowledge that you have read this Privacy Policy.
To provide our holiday planning, membership, and accommodation services, we may collect the following categories of information:
Important: Payment card details, banking credentials, OTPs, and other sensitive authentication information should be entered only through authorized payment channels. We do not request your passwords or OTPs through ordinary email or telephone calls.
When you visit our website, we may automatically collect certain technical information, such as your IP address, browser type, device information, pages visited, and website usage data, subject to applicable law and our website settings.
We use the information collected for legitimate business and service-related purposes, including:
We do not intend to collect more personal information than is reasonably necessary for the relevant purpose.
To fulfil your travel requirements, we may need to share relevant booking information with hotels, resorts, accommodation partners, reservation platforms, payment service providers, and other authorized service partners.
For example, a hotel may require the guest's name, contact information, identification details, and stay dates to confirm or provide accommodation.
We share only the information reasonably necessary for the relevant service, subject to applicable legal requirements. Third-party service providers may process your information under their own privacy policies and applicable terms.
Sole Allies Holidays does not control the independent privacy practices of third-party websites, hotels, or external service providers.
When you submit an enquiry through our website, email, telephone, or other communication channel, we may collect the information you provide, including your name, contact details, travel requirements, and message.
We use this information to respond to your enquiry, provide quotations, coordinate bookings, and offer customer support.
Please avoid sharing unnecessary sensitive personal information through public forms or unsecured communication channels.
Our website may use cookies and similar technologies to improve functionality, remember user preferences, maintain website security, and understand website traffic.
Cookies may include:
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.
The use of third-party cookies depends on the services and integrations active on our website.
If visitors are permitted to leave comments on our website, we may collect the information displayed in the comment form, along with technical information such as the IP address and browser user-agent string for spam prevention and security.
If you upload images to our website, please ensure that they do not contain unnecessary personal or location information in their metadata.
Our website may contain embedded content, such as videos, maps, images, or articles from third-party websites. Such content may interact with you as though you had visited the external website directly. Those third parties may collect information or use cookies in accordance with their own policies.
Payments for our services may be processed through authorized payment gateways, banks, or other payment service providers.
We may retain transaction references, payment confirmations, receipts, and accounting records necessary to administer your membership and services.
We implement reasonable safeguards to protect payment-related information. However, no online transmission or electronic storage system can be guaranteed to be completely secure.
Security Advisory: Customers should never disclose their banking passwords, card PINs, or OTPs to anyone claiming to represent Sole Allies Holidays.
We do not intend to sell your personal information to third parties.
We may disclose relevant information to:
Where appropriate, we take reasonable steps to ensure that third parties handle information securely and only for authorized purposes.
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining membership and booking records, resolving disputes, preventing fraud, and fulfilling legal or accounting obligations.
Retention periods may vary depending on the type of information and applicable legal requirements.
When information is no longer required, we will take reasonable steps to delete it, anonymize it, or securely dispose of it, subject to applicable law.
Sole Allies Holidays takes reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.
Depending on the systems and services in use, these measures may include access restrictions, secure hosting, controlled handling of customer records, and appropriate security practices.
Access to customer information should be limited to personnel and service providers who need it for authorized business purposes.
Despite these safeguards, we cannot guarantee absolute security against every possible cyberattack, system failure, or unauthorized incident.
If we become aware of a personal data breach affecting information under our control, we will assess the incident and take appropriate steps to contain, investigate, and mitigate its effects.
Where required by applicable law, we will notify the relevant authorities and affected individuals within the prescribed requirements.
Subject to applicable law, you may have the right to:
Certain records may need to be retained to comply with legal obligations, complete transactions, establish or defend legal claims, or address legitimate security requirements.
To exercise your rights, please contact us using the details provided below. We may need to verify your identity before processing your request.
We may send you information about holiday packages, membership benefits, travel offers, and related services where permitted by applicable law.
You may request to stop receiving promotional communications by using the unsubscribe option, where available, or by contacting our customer support team.
Please note that service-related messages, such as booking confirmations, payment receipts, and important membership notifications, may still be sent when necessary.
Our website and membership services are primarily intended for adults making travel and accommodation arrangements.
We do not knowingly collect children's personal information for independent marketing purposes. Information about children may be provided by a parent or lawful guardian when reasonably necessary for a family booking.
Where required, appropriate consent and safeguards will be applied in accordance with applicable law.
Our website may contain links to third-party websites or online services for your convenience.
We are not responsible for the privacy policies, content, security, or practices of external websites. We recommend reviewing their privacy policies before submitting personal information.
We may update this Privacy Policy from time to time to reflect changes in our services, website functionality, business practices, or legal requirements.
The revised version will be published on our website with an updated effective date, where appropriate. We encourage visitors and customers to review this page periodically.
This Privacy Policy is intended to be interpreted in accordance with the applicable laws of India, including relevant data protection and information technology laws and rules, as applicable.
Nothing in this policy is intended to limit any privacy rights that cannot legally be excluded or restricted.
If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:
We will review your request and respond within a reasonable period, subject to applicable legal requirements.